FOR MAINTENANCE MANAGERS
STOP WAITING FOR THE EXPERT.
START FIXING IT NOW
Tems.AI puts the right troubleshooting knowledge at the machine, in seconds — so operators resolve breakdowns themselves, preventive tasks actually get done, and downtime is measured in minutes, not hours
−73%
mean time to repair
31%
0
productivity increase
calls to find the expert
MAINTENANCE MANAGER?
DOES ANY OF THIS SOUND FAMILIAR?
"Four hours of downtime - because the only person who knew what to do was on holiday."
The line stopped at 2 AM. The lead technician was unreachable. The backup called three people. Nobody was sure about the fix. By the time it was resolved, four hours of production were gone. The knowledge existed - it just wasn't where it needed to be.
"The same breakdown happens every six weeks. We fix it. It comes back."
The repair gets done - fast, by memory, by whoever's on shift. But the root cause and the fix never get properly documented. Next time, someone starts from scratch. Same fault. Same wasted time.
"Preventive maintenance tasks are on the schedule. Whether they're done is another question."
The PM schedule exists. The checklists exist. But completion depends on who's on shift, how busy they are, and whether they remembered to sign the paper. You find out something wasn't done when the machine fails.
"New maintenance technician - six months before he's independent. We can't afford that."
The knowledge lives in the heads of your experienced techs. Training is informal, incomplete and inconsistent. A new hire shadows someone for weeks. Then makes mistakes alone. Your best people spend half their time teaching instead of fixing.
"I don't have reliable MTTR data. I'm reporting estimates."
You know downtime happens. You don't know exactly how much, which equipment fails most, how long repairs take across different shifts and technicians. The data you report is mostly reconstructed from memory and paper.
"The OEM manual is 400 pages. Nobody reads it. Nobody can find the right section."
The documentation exists. In a binder. In a language not everyone speaks. On a shelf far from the machine. When something goes wrong, people reach for the phone - not the manual.
Every hour of avoidable downtime is a systems failure, not a people failure. The knowledge to fix it exists somewhere in your organisation - Tems.AI puts it exactly where it's needed, the moment it's needed.
DATA FROM TEMS.AI MAINTENANCE DEPLOYMENTS
−73%
Mean time to repair (MTTR)
// operators resolve independently
17 min
Average breakdown resolution time
// was: 4+ hours with expert
100%
PM task completion with digital tracking
// vs ~60% with paper checklists
HOW IT WORKS
THE RIGHT FIX.
RIGHT AT THE MACHINE.
Tems.AI captures your best technicians' knowledge and puts it where operators actually are — at the machine, during the breakdown.
01
Capture your expert knowledge once
Your senior tech records a breakdown fix on video or walks through a process. Tems.AI converts it into a step-by-step guide with photos and video clips in under 2 minutes.
~2 min per guide
02
Operator is alerted and guided instantly
Breakdown detected. Alert sent. Operator scans the QR on the machine. The right troubleshooting guide opens — no searching, no calling, no waiting.
seconds
03
Operator resolves it step by step
Clear photos. Short video clips. Decision trees for different fault types. The operator works through it independently — or escalates with one tap if needed.
minutes, not hours
04
Every incident logged automatically
Fault type, resolution steps, time taken, technician. MTTR calculated. Repeat faults flagged. Your maintenance data is real — not reconstructed from memory.
always on
Instant alert at breakdown
The machine fails - the right person is notified and the right guide opens on their phone. Response starts in seconds, not minutes.
Preventive maintenance that actually happens
PM tasks scheduled automatically. Interactive checklists. Photo evidence required. You see real-time completion - not end-of-week paper reports.
Real MTTR and failure analytics
Which machine fails most often. Which fault takes longest to fix. Which shift has the most incidents. Decisions from data - not from gut.
New techs productive in days, not months
Your knowledge base is their training. They follow the same guides your experts wrote - independently, from day one.
SEE IT IN ACTION
2:14 - FROM RAW VIDEO TO PUBLISHED INSTRUCTION
A maintenance technician films himself resolving a feed system fault. Here's what happens next.
// TIMELINE — Feed system startup procedure · M. Kowalski
00:00
Video upload begins
M. Kowalski records himself on his phone at the machine
00:12
AI analysis starts
Automatic screenshot extraction · step detection · action identification
01:48
Instruction structure generated
6 steps · decision tree at step 3 · 4 photos with annotations
02:14
Ready — published to 38 operators in 100+ languages
Live on all machines · QR codes updated · execution tracking active
✓ Total time: 2 minutes 14 seconds · Zero IT involvement
USE CASES
SIX MAINTENANCE PROBLEMS TEMS.AI SOLVES TODAY
SITUATION 01
Breakdown at night shift - senior tech unavailable
The operator scans the QR on the failed machine. The troubleshooting guide opens. Step by step. With photos. They resolve it without calling anyone.
→ Downtime: 17 minutes. Not 4 hours.
SITUATION 02
Same fault recurs - because the fix was never documented
After the first repair, your tech records the fix in Tems.AI. Next time the fault appears, the solution is already there. Root cause captured. Pattern broken.
→ Recurring fault resolved at system level
SITUATION 03
PM tasks are missed - nobody notices until failure
Scheduled tasks are assigned automatically. Interactive checklist on the operator's phone. Photo confirmation required. You see real-time status - no surprises.
→ PM completion rate: from 60% to 100%
SITUATION 04
New technician needs to work independently within a week
The knowledge base is their onboarding. They read the same guides your experts use. Shadow for one shift - then work independently from the guides.
→ Independent after 4 days, not 6 months
SITUATION 05
You need real MTTR data - not estimates
Every incident logged: machine, fault, time, technician, steps taken. MTTR calculated per machine, per shift, per fault type. Report in one click.
→ Data-driven maintenance decisions from day one
SITUATION 06
Maintenance knowledge needs to reach all sites
Your expert in Warsaw fixes something that also breaks in Riga. They record it once. Both sites have the guide. Immediately. In the right language.
→ Knowledge shared across sites in minutes
90 DAYS FROM NOW
WHAT IT FEELS LIKE WHEN IT'S WORKING
CALM
Night shift breakdown and your phone doesn't ring
The operator handled it. Scanned the QR, followed the guide, restarted the line. You see the incident report in the morning. 17 minutes of downtime.
CLARITY
You know exactly what's failing and why
Not a feeling. Not a conversation with shift supervisors. MTTR data, fault frequency by machine, completion rates by technician. Maintenance decisions based on evidence.
INDEPENDENCE
Your team doesn't depend on one person's memory
The knowledge is in the system. New tech, night shift, senior on holiday, it doesn't matter. The guide is always there. Always up to date. Always in the right language.
"We used to lose an average of 3.5 hours every time the feed system tripped. Now operators resolve it in under 20 minutes — on any shift, without calling me. That's the difference."
Maintenance Manager · Food processing plant · 12 production lines
VIDEO
MAKE WORK INSTRUCTIONS & SOPS IN SECONDS
COMMON QUESTIONS
WE'VE HEARD THESE BEFORE
"Our equipment is too complex for operators to handle without a specialist."
That's exactly what every maintenance manager says — until they watch an operator follow a well-designed guide and resolve a fault they'd never handled before. Tems.AI doesn't replace specialists. It gives operators the knowledge to handle Tier 1 faults themselves, so specialists focus on what actually needs their expertise.
✓ The guide defines exactly where to escalate. Operators never overstep.
"Getting our senior techs to record their knowledge will be a fight."
Recording takes 5 minutes — they film themselves doing what they already do every day. Tems.AI handles the rest: structure, photos, translation. Most techs, once they see the guide their recording produced, become enthusiastic advocates.
✓ Average recording time: 4–6 minutes. No editing. No writing.
"We already have CMMS. Why add another system?"
Your CMMS schedules work orders and tracks asset history. Tems.AI does what CMMS can't: it's present at the machine during the breakdown, showing the operator exactly what to do step by step. Most CMMS systems are back-office tools. Tems.AI is a shop floor tool. They're complementary.
✓ Ready-made connectors for SAP PM, Maximo, Infor and others.
"What if the guide is wrong and the operator makes it worse?"
Guides include clear escalation points — "if this doesn't work, stop and call maintenance." You control which faults operators can attempt and which require a specialist. Guides are versioned, and any edit is tracked.
✓ Escalation gates, version control and approval flows built in.
HONEST COMPARISON
WHY CALLING THE EXPERT ISN'T A STRATEGY
Criterion | Call the expert / paper manual | Tems.AI |
|---|---|---|
Response time | Depends on who’s available. Night shift, holidays — unpredictable. Average 45–90 min to even start. | Alert sent instantly. Guide opens in seconds. Operator starts resolving within 5 minutes of breakdown. |
Knowledge availability | Lives in one person's head. On holiday? Retired? Knowledge is gone. | Captured once. Available to every operator, every shift, in any language. Always. |
Recurring faults | Fixed from memory each time. Root cause rarely documented. Same fault, same time lost. | Fix documented after first repair. Second occurrence resolved in a fraction of the time. |
PM completion | Paper checklist. Signature often added after the fact. Real completion rate unknown. | Digital checklist with photo evidence. Real-time completion tracking. 100% accountability. |
MTTR tracking | Estimated from shift logs and memory. Not reliable. Not actionable. | Precise MTTR per machine, fault type and technician. Real data for real decisions. |
New tech onboarding | Shadows senior tech for weeks. Learns differently depending on who teaches. Inconsistent. | Follows the same guides your experts wrote. Consistent, complete, in their language. |
COMMON QUESTIONSSECURITY & COMPLIANCE
ENTERPRISE-GRADE PROTECTION
GDPR Compliant
Full compliance with the EU General Data Protection Regulation. Your data stays protected.
EU AI Act Compliant
Aligned with the European AI Act requirements for trustworthy AI systems.
ISO 27001 Certified
Information security management certified to international standards.
