Last updated: 30 March 2026

PRIVACY POLICY

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Last updated: 2026-03-30

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TemsSoft B.V. (“tems.ai”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and protect information in connection with our services.

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1. Who We Are

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TemsSoft B.V. is a company registered in the Netherlands, providing AI-powered software solutions for capturing, structuring, and improving operational knowledge.

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If you have any questions, you can contact us at:

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Email: welcome@tems.ai

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2. Scope of This Policy

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This Privacy Policy applies to:

Our website
Our applications (mobile and web)
Our platform and related services

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This policy applies to users, customers, and visitors.

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3. Categories of Data We Collect

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We may collect and process the following types of data:

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3.1 Account and Contact Data

Name
Email address
Organization details
Role and permissions

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3.2 Usage Data

Interaction with the platform
Logs and activity data
Device and system information

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3.3 Content Data

Videos, images, and audio recordings
Documents and text inputs
Operational procedures and instructions

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3.4 Technical Data

IP address
Browser type
Device identifiers

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4. How We Use Data

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We process data for the following purposes:

To provide, operate, and maintain the Service
To authenticate users and manage access
To process and structure uploaded content
To improve system performance and user experience
To develop and enhance machine learning and AI capabilities
To ensure security, prevent fraud, and maintain integrity
To comply with legal obligations

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5. Legal Basis for Processing

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We process personal data under the following legal bases:

Performance of a contract
Legitimate interests (e.g., improving services and security)
Compliance with legal obligations
Consent (where applicable)

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6. Use of Aggregated and Anonymized Data

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We may process data in an aggregated and anonymized form for the purposes of:

Improving our services
Developing new features
Enhancing machine learning and AI models
Generating statistical insights and benchmarks

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Such data is processed in a manner that ensures it does not identify, and cannot reasonably be used to identify, any individual, organization, or specific operational environment.

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We may use and share these aggregated insights with third parties, including for research, benchmarking, industry analysis, and commercial purposes.

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7. Data Protection and Anonymization

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We implement appropriate technical and organizational measures to ensure that:

Anonymized data cannot be re-identified
Personal data is protected against unauthorized access
Sensitive and proprietary information is safeguarded

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We do not intentionally use data in a way that would compromise confidentiality, trade secrets, or customer-sensitive information.

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8. Data Sharing

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We may share data with:

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8.1 Service Providers

Cloud infrastructure providers
Analytics tools
Authentication providers

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8.2 Legal Authorities

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Where required by law or legal process.

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8.3 Business Transfers

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In case of merger, acquisition, or restructuring.

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9. International Data Transfers

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Where data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses (SCCs)
Equivalent legal mechanisms

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10. Data Retention

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We retain data only as long as necessary to:

Provide the Service
Comply with legal obligations
Resolve disputes
Enforce agreements

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Customers may request deletion of their data subject to contractual and legal limitations.

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11. Security

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We implement industry-standard security measures, including:

Encryption in transit and at rest
Access control and authentication mechanisms
Monitoring and logging

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However, no system is completely secure.

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12. Your Rights

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Under the General Data Protection Regulation, you have the right to:

Access your data
Correct inaccurate data
Request deletion
Restrict processing
Object to processing
Data portability

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Requests can be sent to:

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Email: welcome@tems.ai

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13. Cookies and Tracking

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We may use cookies and similar technologies to:

Improve user experience
Analyze usage
Ensure security

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You can control cookies via your browser settings.

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14. Children’s Data

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Our services are not intended for children under 16, and we do not knowingly collect such data.

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15. Contractual Variations

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For certain customers, including enterprise clients, data processing terms may be further defined, restricted, or modified through separate agreements, including:

Data Processing Agreements (DPAs)
Master Service Agreements (MSAs)
Enterprise-specific contracts

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In the event of any conflict between this Privacy Policy and such agreements, the terms of the applicable agreement shall prevail.

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16. Customer Control and Customization

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Customers may request additional limitations on the use of their data, including:

Exclusion from aggregated analytics
Restrictions on model training usage

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Such limitations may be implemented subject to contractual agreement.

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17. Changes to This Policy

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We may update this Privacy Policy from time to time. Updates will be published on this page with a revised “Last updated” date.

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18. Contact

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If you have questions about this Privacy Policy or your data, contact us at:

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Email: welcome@tems.ai